Brooklyn Baby World

Store Policies


ORDERS & RETURNS

Orders

When you place your order with us, you will automatically receive an e-mail notification verifying your product selection and how your order will be shipped to you. If for some reason there is a problem or issue with the order, we will contact you as soon as possible.

If we run out of stock of a particular item, we will hold your order open for at least ten business days while we wait for new stock to arrive. If an order is still unable to ship after ten business days, our customer service will contact you with information regarding when you can expect your order.

Please contact us if you experience any shipping delays or you do not receive tracking information promptly.



Phone Orders

If you cannot, or do not want to, send your credit card information to us via the web, just call Brooklyn Baby World at 718-331-9498. Our Customer Service hours are Tuesday through Saturday 10 am to 5 pm eastern standard time.

You may still use the web to help process your order. Place your items in your shopping cart and proceed to check out as if you were completing your order online. Then print out the shopping cart screen and call us with your order.

Please have the following information ready to complete your order: Your name, billing and shipping address, telephone number, and credit card information.



Method of Payment

Currently we accept Visa, MasterCard, and American Express using our secure server to ensure your privacy and security.



Sales Tax

Sales tax will be added to your order only if your packages are being delivered to addresses in the state of New York. Any shipments to other states will not be charged sales tax.



Return Policy: 30 Day Guarantee

Our policy entitles you, the customer, to return or exchange any item purchased within 30 days of the date of invoice. The item must be new, unused, in its original condition, and in its original box with all the documentation, parts and accessories to insure full credit. Unless the product is defective or the return is a direct result of a Brooklyn Baby World error, Brooklyn Baby World may charge a restocking fee of up to 15% of the purchase price paid. Upon receipt of your return, Brooklyn Baby World will issue a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees subject to this policy.

We cannot issue refunds for products that have been subject to misuse or mishandling or for any items with any indications that they have been used, are dirty or have been washed. Additionally, personalized items and personal care items such as breast pumps, breastfeeding accessories Brooklyn Baby World for a full refund less the shipping charge. We will refund shipping charges if the product is defective or shipped in error. If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by Brooklyn Baby World.

Please send returns to:

Brooklyn Baby World
Return Dept.
7302 15th Avenue
Brooklyn
, NY 11228

Please return items via UPS or insured Parcel Post. When returning the item(s), please include the item in its original packaging, the original packing slip, a copy of the receipt, and a return form.

To obtain a copy of your original packing slip, or if you need a shipping label, please contact us at: 718-331-9498.

Return mailing labels obtained from Brooklyn Baby World are valid for domestic returns only. In addition, if you use a mailing label provided by Brooklyn Baby World and your return is not the result of our error, the shipping cost of the returned item will be deducted from your refund.



Defective Items

Please contact our customer service department at 718-331-9498 within 30 days of the delivery date. After this time, .please contact the manufacturer directly for information. Defective merchandise will be covered under the manufacturer's warranty and subject to their conditions on any warranty that may apply. Brooklyn Baby World will not be able to replace defective items after 30 days of receipt.



Damaged Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and at our expense. Please be sure to inspect your item(s) carefully for any concealed damage.

Contact our customer service department within 7 business days of the delivery date to report the damage. Please be sure to have information such as model number, serial number, date of manufacture and any part numbers available. We will not be able to replace damaged merchandise if we are not notified within 7 business days of the delivery date. This applies to canceling and returning a damaged item as well.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.



Credit and Return Time

It may take up to 10 business days for us to receive your returned or exchanged product. All refunds processed are for the purchase price of the product only. Shipping costs are refundable only if a product arrives damaged from shipping or is defective.



Canceling An Order

If you have placed an order and would like to cancel it, please contact us by either calling 718-331-9498 or email us info@brooklynbabyworld.com within four hours of placing your order to cancel it free of any charges.

If we cannot prevent the shipment, please see our Return Policy.